Authized Movers Sent only one man to do our move, delayed delivery, bad customer service North Miami Florida
My family and I were moving from south Orange county California to Nampa Idaho. We contacted Authorized movers to do this move for us, and were quopted a great delivery time, at a great price. Our things were to be picked up on October 4 2007 between 2-4. When the company got to our residence they were not from Authorized movers, but from King Van Lines aka Moving Star. The men did not come until after 6pm to move our things. They seemed like very nice people, and moved our things great. Our problem with Authorized movers did not come until it was time to deliver our things.
We were quoted a price of $1570.00 for our move, and that was to include the stairs as we were moving up three flights of stairs. The man from authorized movers named Matthew gave me that quote, with the delivery date of 10/19/07 or sooner. My family and I moved into our new home on 10/15/07. We did not get a call or any other information about our things. By 10/17/07 I called the moving company to find out the ETA of our things. I was told at that time that my property would not be to Idaho for another two weeks. At this point I reminded them of my quote from Matthew. They told me that Matthew could not give a quote for delivery time to Idaho, and that he was wrong to do that. They did finally get my property to me by 10/21/07. They sent one man to deliver our things. Some of our property includes a king size mattress, and three cushion couch with two recliners, and other very heavy things. The man could not move our things up the stairs by himself, nor would he. He informed us that the cost fr moving our things up the stairs was $75.00 per five stair. We were not informed of this prior to the move, we were told that the stairs were inculded in the price. Needless to say he did not move our things up the stairs so my husband and I did all the move ourselves while our two young children had to sit in a playpen. We have filed a claim asking for reimbursement for having to do the move ourselves, but as I'm sure others know this process takes time, so now we are just waiting. I just hope that people STOP using Authorized movers so that they can no longer do this to people.
Amber XXXX
Nampa, Idaho
U.S.A.
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1 Updates & Rebuttals
Jim
Anaheim,California,
U.S.A.
You Got A Great Price Because
#2Consumer Comment
Tue, November 06, 2007
You picked a scam mover - bottom line. They will promise the world but in the end they will either (1) hike the price, or (2) damage everything you own. I have to tell you the scam you got was quite unique (having only one person at destination and your stuff delivered in less than 4 weeks!!) is not a normal part of the scam. You need to count your blessings - you got off pretty light compared to others who have used these jokers.
You need to remember this: A full-service move is not inexpensive, so what I would tell you is that you got what you paid for - poor service and a poor move. I would not count on a refund of any sizable amount if any at all - destination service is the cheapest part of the move. Most of the move is in the transport and packing at origin.
Next time, find a mover near you that will come to your house and see what it is that needs to be moved and obtain and binding, not-to-exceed quote. And stay off the internet to find a mover - that's where you found these people, right?? You can research them all you want, but don't expect anyone other than a scam mover on the internet.