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  • Report:  #919668

Complaint Review: Auto Computer Exchange

Auto Computer Exchange is a SCAM!!! Internet

  • Reported By:
    Erik — San Juan Bautista California United States of America
  • Submitted:
    Mon, July 30, 2012
  • Updated:
    Mon, July 30, 2012

This place is terrible.  They sent me 4 bad computers and then said they could not send anymore.  Their store policy is not to sned more than 4 replacemnets even if they are all bad.  They told me I would get a full refund in 3 days for the computers and just to keep the bad one.  I had already sent my computer in to them as a core.  The refund did not come and I called them back (many, many times).  I was told by several different people (Gus - the manager, Andy, Mirale, Lisa, and finally Nancy) that I would get a refund. 

No refund came.  I asked to speak to the owner and they refused to transfer me to him and would not give me his last name. Several weeks later I finally was about to report them to the Better Buainess Bureau and the State Attorney General's office when I finally got a refund from Nancy.  It was weeks of lies, being put on hold for hours, and never calling me back.  I am convinced the onlt reason I got a refund was because I was a pain the butt and called them continuously several times a day for several weeks.  This company sells garbage auto computers and then refuses to give refunds.  It is a total SCAM business and avoid it at all costs.

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