Complaint Review: Auto Glass Masters

Please, be warned about this place!!! I brought my car in for a windshield replacement and they cut the wires to my car's throttle body and actuator while trying to replace my windshield. I spoke with their manager who asked me to send an email so she can forward it to Gerald Alexander who she said owns the place. For weeks, no replies from him or any of their other managers. After weeks of calling and emailing, the new store manager asks me to resend the emails again to her with the pictures of the damages and receipts from repairing my car and she will send it to the district manager who is above her Tina Anderson who will contact me back on how they can resolve it. Months have passed and they have not called or write me back about it...not even to tender an apology. The store manager keeps saying she forwarded the information to her bosses and their business lawyer who she said is also the wife of the store owner and she will contact me. She would not give their contact information. For months still no calls back from any of them. When you go to have your windshield replaced and you're waiting in their lobby, the glass window on the door to the work area is sprayed painted black so you can't see the technicians working on your car. Their incompetent technicians cut the wires in my car. People need to know before taking their car here. This is not a good business at all!!! This company doesn't care if they make a mistake on your car. Please save yourself from all the money and the amount of your time spent to repair your car and dealing with these people who just don't give a care. All they care about is getting your money and they don't care if they ruin something in your car in the process. Their management don't care at all, they don't want to know or acknowledge their mistake.