Complaint Review: Auto Parts Giant.com

Just another complaint to add to the list. Bought parts back on 08Oct08. Received some of the parts on 22Oct08, but not everything. Gave them some time, just in case they were back ordered. Started making calls the end of November/beginning of December 2008. Called pretty much every day. They were pretty consistent with the same story - the paperwork for the refund was submitted, it should take 24-48 hours for the refund to be posted. Kept dealing with the supervisor (Irwin), who also tried to put me in touch with the GM (John Sinclair). I think my favourite part of this whole ordeal was being told that they didn't know the returns managers last name because they didn't see him all that often. After a couple of weeks of this, a friend referred me to this website that handles online fraud (www.ic3.gov). I would recommend to anyone going this route to be diligent with their note taking - who you've spoken with, when, etc. I received my refund rather quickly after filing a complaint with them.

website: www.autopartsgiant.com
physical: Auto Parts Giant
16429 Lakewood Blvd.
Bellflower, California, 90706
phone: 877-654-4268

A networksolutions.com search will also help you get some of the information needed for the IC3.

Jennifer
Orlando, Florida
U.S.A.