Auto Parts Giant I was not given credit for a core I sent back to them and was then charged for the amount of credit that I had with the company. Bellflower California
I was on the internet looking for a part for my car when I came across Auto Parts Giant website. I found the part I was looking for at a resonable price and decided to contact them just to make sure I was ordering the correct stuff. I should have suspected something strange them because the person I spoke with was not at all helpful with insuring me that the correct part was being ordered, but I went through with it anyway because I needed the part immediately. I did get the part pretty quick and a week later I mailed them the core. It is stated on their core retuns policy that it takes 10-15 business days to process the credit back to your account after delivery of the core. I waited nearly 2 months and no credit was given. I kept calling and asking why I haven'y recieved credit just to be told that someone will be contacting me soon, that I will recieve credit by the end of the week or I need to call and speak to their manager, Freddy Parker, which I later found out that Freedy Parker never existed. At this point I figured that since I cannot get my credit back I may as well use it as an instore credit. They were okay with this, OF COURSE RIGHT, why wouldn't they be. After I ordered the part I still had a credit with them because I didn't use the full thing, but I told them that they can keep the measly 2 dollar. I thought everything was finished untill I checked my online bank statement and found that these idiots charged my account instead of giving me credit. When I called I was told to wait 3-5 days and call back. I replied no that is unexceptable and I demanded that it gets fixed while I was on the phone. It got fixed eventually but they refused to credit my account for the 2 dollars that I still have with them. So, I still got another order that I am waiting for so I called, like last time, to get the UPS tracking number and was told to call back later to get the number because it is not available but I should get my shipment soon. This is by far the worst customer service that I have ever experienced in my life and it's hard to take any action besides contacting the BBB RRRRRRRRRRRRIIIIIIIIIIIIIIIIPPPPPPPPPPPPPP OOOOOOOOOOOFFFFFFFFF"SSSSSSSSSSS
Isaiah
Chicago, Illinois
U.S.A.
1 Updates & Rebuttals
Isaiah
Chicago,Illinois,
U.S.A.
Auto Parts Giant is still ripping people off
#2Author of original report
Fri, August 25, 2006
I just found that Auto Parts Giant has over 160 complaints filed against them, and counting. In additon the listed managers name is Jon Sinclair and Thomas Sinclair they also go by E Mart and GoFastAutoParts.com if 877)654-4268 does not work try (866)836-8024 Be sure to check out the info below
DBA: Autopartsgiant.com
Other DBAs: Autopartsgiant.com
E Mart, Inc.
GoFASTAutoParts.com
Address: 16429 Lakewood Blvd
Bellflower, CA 90706 Other Addresses: 16429 Lakewood Blvd
Bellflower, CA 90706
Primary Phone: (877) 654-4268 Other Phone Numbers: (877) 654-4268
(866) 836-8024
Primary Fax: (562) 748-0293 Other Fax Numbers: (562) 748-0293
Primary Contact: Jon Sinclair
Manager, Customer Service Other Contacts: Jon Sinclair
Manager, Customer Service
Email: cust@autopartsgiant.com
Thomas Sinclair
Manager
Email:
E-Mail Address: cust@autopartsgiant.com
Website: http://www.autopartsgiant.com Other Websites: http://www.autopartsgiant.com
Company ID: 13137202
Business Start Date: 1/1/1976
BBB Created Record on: 7/12/2000
Nature of Business:
This company's business is providing auto parts by ordering through the Internet.
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Bureau Membership
Join Date: 11/21/2003
This company is a member of the Better Business Bureau and has agreed to uphold our membership standards, which include a commitment to act in accordance with ethical business practices and to respond to customer complaints. The company has been a member since 11/21/2003, and we are satisfied that it honors its commitment.
This company participates in the BBBOnLine program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.
California law may preclude the Bureau from compelling the company to arbitrate disputes.
Licensing and Bonding Information
We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
BBB Comments and Analysis
We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.
Complaint Closing Statistics
The following grid displays the number and responses to complaints over the last 36 months:
No. of Cmpl Type of Response
40 Making a full refund, as the consumer requested
2 Making a partial refund
81 Agreeing to perform according to their contract
3 Refusing to make an adjustment
17 Refuse to adjust, relying on terms of agreement
0 Unanswered
21 Unassigned
164Total