Complaint Review: Auto Parts Giant

On 3/24/07 I placed an online order for an a/c suction hose. When the order arrived it was an a/c compressor.

Order Summary
Shipping : Carrier: UPS
Service: UPS Ground Service
Cost: $0.00
Track#:

Payment :
Amount: $181.21


Order Detail
Purchased Items:PARTS
Qty Description Brand Sku Price Total
Vehicle:1998, FORD, EXPEDITION, V8-330ci 5.4L F/I Vi
1 A/c Suction Hose
[hose Assy Disch/liquid];4x4 ; W/ Aux Ac; Years:1998-1998; Qty Per Vehicle:1; FOUR SEASONS 56371 $ 177.26 $ 177.26

Subtotal: $ 177.26
Shipping - UPS Ground Residential: 0.00
Total Weight (10.0lbs. ):
Handling: $ 3.95
CA residents pay 8.25 %: $ 0.00
Order Total: $ 181.21

I phoned their customer service dept (Adrian) and was told to return the compressor to the attention of Manny. The compressor was received by Manny on 4/9.(UPS receipt) I also enclosed a note requesting a refund of $11.34 for the shipping charges since the error was not my fault.

I phoned Manny on 4/24 to find the status of my shipment and to request a tracking number. Manny told me that the package had been shipped and that he would email me a tracking number. I have still not received my order nor have I received any confirmation that it has been shipped. I phoned again 4/30/07 and spoke with Manny again, he offered to look into the matter later but not now while I was on the phone.

Brent
Lewisville, Texas
U.S.A.