Auto Zone Ripoff Internet Order Joke Not True Mesa Arizona
I spent a great deal of time on the web site trying to fill out my "list" of brake shoes I wanted to purchase. When I was finished, I was given the chance to buy them on line and pay shipping or have the order sent to the store. I opted to pick them up.
I spent Wednesday night taking the Durango apart. Had it on Jack stands, so I could quickly install the new pads Thursday night. I intended on installing the new pads by 6 pm and be on the road to Texas. Surprise, the people in the store had no idea what the receipt, in my hand, was. The receipt says, "Thank you for sending your shopping list to the AutoZone store listed below. Your list will be held for for your convenience for 24 hours." Of course the did not have the brake pads in stock. But could have them in tomorrow.
Well I went to NAPA and bought real brake pads. This is not the first time I have got peeved at them for not having the needed parts in stock, but is is the last time I will try. I finished with Auto Zone.
Jay
Tempe, Arizona
U.S.A.
4 Updates & Rebuttals
Mike
Radford,Virginia,
U.S.A.
The website is rather clear to me.
#5Consumer Suggestion
Fri, April 13, 2007
It takes less than a minute to look up a part on the website. It is basically the same process used in the store where you drill down thru the year, make, model, system, and name of part. They even have a quick link for common parts like brake shoes.
When you look up a part, it says only "part is normally stocked", NOT "part is definitely in stock." You should call the store and tell them the stock number and hopefully they'll go back to the shelf and confirm that one is in stock. But you are never guaranteed the part until after you've paid for it, which requires you to be present in the store.
The list is just a list. It is not a commitment to buy the part, nor is it a commitment for AutoZone to confirm it is in stock and set one aside for you.
Mike
Radford,Virginia,
U.S.A.
The website is rather clear to me.
#5Consumer Suggestion
Fri, April 13, 2007
It takes less than a minute to look up a part on the website. It is basically the same process used in the store where you drill down thru the year, make, model, system, and name of part. They even have a quick link for common parts like brake shoes.
When you look up a part, it says only "part is normally stocked", NOT "part is definitely in stock." You should call the store and tell them the stock number and hopefully they'll go back to the shelf and confirm that one is in stock. But you are never guaranteed the part until after you've paid for it, which requires you to be present in the store.
The list is just a list. It is not a commitment to buy the part, nor is it a commitment for AutoZone to confirm it is in stock and set one aside for you.
Mike
Radford,Virginia,
U.S.A.
The website is rather clear to me.
#5Consumer Suggestion
Fri, April 13, 2007
It takes less than a minute to look up a part on the website. It is basically the same process used in the store where you drill down thru the year, make, model, system, and name of part. They even have a quick link for common parts like brake shoes.
When you look up a part, it says only "part is normally stocked", NOT "part is definitely in stock." You should call the store and tell them the stock number and hopefully they'll go back to the shelf and confirm that one is in stock. But you are never guaranteed the part until after you've paid for it, which requires you to be present in the store.
The list is just a list. It is not a commitment to buy the part, nor is it a commitment for AutoZone to confirm it is in stock and set one aside for you.
Mike
Radford,Virginia,
U.S.A.
The website is rather clear to me.
#5Consumer Suggestion
Fri, April 13, 2007
It takes less than a minute to look up a part on the website. It is basically the same process used in the store where you drill down thru the year, make, model, system, and name of part. They even have a quick link for common parts like brake shoes.
When you look up a part, it says only "part is normally stocked", NOT "part is definitely in stock." You should call the store and tell them the stock number and hopefully they'll go back to the shelf and confirm that one is in stock. But you are never guaranteed the part until after you've paid for it, which requires you to be present in the store.
The list is just a list. It is not a commitment to buy the part, nor is it a commitment for AutoZone to confirm it is in stock and set one aside for you.