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  • Report:  #1150777

Complaint Review: autofair ford

autofair ford theft, unauthorized faulty repairs and bad business Manchester New Hampshire

  • Reported By:
    derek — Manchester New Hampshire
  • Submitted:
    Fri, May 30, 2014
  • Updated:
    Fri, May 30, 2014
  • autofair ford
    1475 south willow st
    Manchester, New Hampshire
    USA
  • Phone:
    6036341001
  • Category:

i went in to trade in my lincoln on a used hummer h3 on a friday night, the salesman insisted i drive the hummer home on temp plates while they were working on the paperwork, saturday, the hummer broke down before the papers were signed, i was told to bring it in the following monday to be repaired, i brought it in, was left without transportation for the day, at the end of the day i was called and told to come pick it up, i was told it was just a bad thermostat and that caused it to lose all the antifreeze and overheat, 2 days later, i called to tell them that it overheated bad and the engine was rapping and it lost all its power, i was put on hold by the service dept. for nearly an hour till they told me to drive it in there the next day and they would fix it again, i got a call the next morning from steve the finance guy in there and he told me to come in and sign papers on the truck, i told him i was already on the way there, when i got there, i was met by the salesman, i told him what was going on with the truck, he went in the office with steve and when they came out, they told me that the would not sell me the truck now and i had to buy something else, i was pushed into testdriving another truck, i told them i didnt want this truck, they kept pushing it on me anyway, finally we demanded my trade in back, after an hour of arguing to get that back, they finally went somewhere off the lot and brought it back, when it got there, it was missing the lincoln floor mats, we looked all over the recon area, the recon guy said he cleaned them and put them on top of the cabinet out back and they disappeared, steve the finance guy said this happens all the time and wrote me a prommisory note to find them or replace them. as he was doing that, some dip from sales came in telling me they serviced my car and spent 1000$ on it repairing it, and i should walk away happy with that, i let him know that they worked on my vehicle without my authorization and i wanted my floor mats back in my car, i was assured they would get them, they dicked me around for 2 weeks telling me a bunch of bs lies, i finally went in there and went straight to parts to see if the ordered it, they had no clue what was going on and said no. i went in to talk to the dealership manager and he took my # with a promise to call me back, i got a call from the finance guy again telling me they werent authorized to replace the mats now. i told him that was unacceptable and told him i was coming in tomorrow to deal with the manager again, i got a call from steve again later that afternoon with him offering me the rubber mats out of a caravan and telling me it would be unique and maybe i should just trade my car in there for something else and forget about it. i hung up. i come in the next day and the salesmen and salesmanager would not let me talk to the dealership manager again. they said they would deal with it, they insulted us and tried humiliating us, offered to cut us a 100$ check for my mats and to leave, i said it was unacceptable, they tried selling me a car again, i told them i would not buy here after being treated like this and they got nasty from there, we were told to leave, i went across the street, and called the police, told them what was up, they went over and verified what was going on, they came back and said the dealer told them a slightly different side of the story but it was close, they told me they were told we were not allowed back on the dealerships property and to buy new floormats at autozone for 25$ and email them the reciept, the floor mats that they lost on me are over 300$ at the lincoln dealership, im not going to settle, come to find out, not only were they incompetent on repairing the hummer, they screwed up my ac controls, they also peeled off my inspection sticker and slapped one of their own on it so i had to replace it again, these salesman are crooks and thieves, i wouldnt recommend them to anyone, watch it theyll screw you

 
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