Complaint Review: Autolocity Motors

BEWARE!!! Absolutely the worst car buying experience of my life! I took my son to buy a Toyota Tacoma in Oct of 2021. After being assured by Autolocity that the truck had been repaired to "factory specifications" we decided to fly out from Denver and drive the truck back. Upon getting there we quickly realized something was wrong as the truck would not turn to the right without rubbing the tires on the fender.

We went back to the dealer and asked them to put it up on their rack to inspect it. They made us wait in the other office while they did so. After about an hour we walked back and to see for ourselves, I immediately noticed the front control arm was bent, bolts were missing and the frame tabs were not aligned. The head mechanic (R.J) told me it was supposed to be like that...NO, it wasnt!

He then told me that he was the "safety inspector" and he knew better...NO, he didnt, he was either completely incompetent or lying! After I called him out on his blatant lie, RJ told me to "get the f*ck out of my shop". After a long talk with management up front we ended up buying it and bringing the truck back to Denver. I then took it to a shop for repair and had to spend an additional $4,200.00 to make it right...They told us it was the worst work they've ever seen and that it was never repaired to anything close to "factory spec".

This dealership is a complete rip off! THE SERVICE GUYS HAVE ZERO INTEGRITY! DO NOT DO BUSINESS WITH THEM!