Automatic Laundry, Alliance Laundry Systems, SpeedQueen Failure to Honor Warrany printed Jan 2000 as issued on sale date. Trying to switch to Warranty printed in 2005. West Newton Ripon Massachusetts
After extensive renovation of a derelict small hotel in this coastal Rhode Island community, I needed to control laundry costs for a 5(FIVE) Executive Suite Resort. I contacted Alliance Laundry Systems District Office in New Hampshire and received a flyer detailing The Horizon Line of Commercial Equipment.
On July 12, 2002 I issued a check to Automatic Laundry in the amount of $1952.75 to Sales Agent Doug Jones. Per faxed Equipment Sales Contract I bought an LTS80 Speed Queen Commercial Front-Load Washer non-metered 18lb Capacity for $1125.00 and a SD6009 Speed Queen non-metered single load dryer.
The Limited Warranty, from Alliance Laundry Systems, LLC, Ripon, WI 54971 bears Part No. 200583 and was printed January 2000. It specifically states there is a Limited Parts Warranty (Parts Only) on "The Horizon Frontload Washer bearings and seal assembly during the second through fifth year."
As of December 14, 2005, I have received a fax from Alliance telling me to contact a different supplier and a copy of the new "3 year Limited Warranty" which now states there is only a "one-year(12 months) parts only warranty on entire product" if used in a "hotel".
Additional phone calls to Automatic Laundry go unanswered. The other supplier states he has gotton a lot of complaints regarding that dealership. He would order me the part(s) but would have to charge me (@$300 plus shipping) pending a decision by corporate.
I was lured into buying a "lemon" advertised as being of "commercial" grade. I have been to their website (alliancels.com) and noticed this model is no longer advertised. For the same amount of money I could have bought 4 household washers and still have 3 new ones left.
Maureen R
Westerly, Rhode Island
U.S.A.
1 Updates & Rebuttals
Maureen R
Westerly,Rhode Island,
U.S.A.
Automatic Laundry Systems: Mystery Parts!!!!
#2Author of original report
Wed, March 08, 2006
This is the continuing saga of my lack of service from the Speed Queen Distributor, Automatic Laundry located in West Newton, Massachusetts.
I was informed by my maintainance man (a Department of Defense aircraft mechanic working for Maytag) that the parts listed in the Alliance Laundry System(Speed Queen)Parts Manual #800400R1 are not the broken parts taken out of my 18# commercial washing machine.
Where did they come from? Is this a $1250 example of "Bait & Switch"? Who did the switching? Speed Queen? Automatic Laundry Sytems? Certainly Shakespeare was right on target ...a lemon "by any other name would "have cost less and lasted longer.