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Automax Hyundai Del City Oklahoma MAX FAIRCHILD Fraudulant Dealer! Crooked dealer uses fraudulant practices to lure and cheat customers Del City Oklahoma
In March of 2004 my husband and I were attempting to refinance my car. Somehow my information was sent to Automax in Del City and some sales guy named Mike called me to try to get my to trade my car in. I explained that we were too upside down to trade and he wouldn't be able to help me. He insisted I come in because he knew he could "help me out". My husband and I drove to Del City after work and test drove a couple of cars. They talked me into trading my Pontiac Grand Prix GTP for a base model Dodge Intrepid. After trying to walk away from the deal numerous times, they finally came up with a payment and interest rate we could afford and we took the car. I was assured by Vinny Vice the finance manager that this was a good deal and we wouldn't be upside down in this car.
After a few weeks I started to really dislike the car because it was a huge step down as far as ammenities. Finally a year later we started trying to trade the car. While at Jim Holman I explained to the finance manager how the deal happened and he told me it sounded like the Automax didn't do the deal right and had me go get copies of my original papers from Automax. I took the papers back to him and he showed me the invoice they used to finance my Intrepid. It was not a "like" invoice at all. It was an invoice for an Interpid SVT which had leather interior, a bigger engine, and a sunroof the invoice was about $7,000 more than what the invoice for the base model interpid would be! YES, $7,000!
I tried speaking with the sales manager at Automax and got no response. I tried getting help from the Fraud department at HSBC and got no help. I even managed to speak to the owner Max Fairchild himself who basically told me he was bigger and more powerful than me and no one would take my case. So, I called numerous attorneys and got nothing. I was stuck in this car that I owed $20,000 on while it was worth $12,000.
To add insult to injury the engine in the car blew before it had 60,000 miles on it. The car while in our ownership was properly maintained and this engine problem with Intrepids is well documented...yet Dodge has no recall and it is next to impossible to get Dodge to replace the engine. This was the final blow with this car and we decided to just let it go back. Now I have a repo on my credit and I am paying high interest on my new Grand Prix...all thanks to a crooked dealer named Max Fairchild, and an idiot finance manager named Vinny Vice.
NEVER NEVER NEVER let anyone you know buy a car from these crooks!
Jamie
Yukon, Oklahoma
U.S.A.
3 Updates & Rebuttals
Michal Lusk
Norman,Oklahoma,
USA
Thanks for your response
#4REBUTTAL Owner of company
Fri, August 19, 2011
Jamie:
Thank you for your response. Again, I apologize for your experience several years ago. You are correct that we have the same corporate ownership. But the store is under new management. I understand your feelings about never wanting to come back. Hopefully you have already found another reputable dealership where you feel comfortable doing business. If not, I encourage you to use the internet to check out the online reputation of any dealership you are considering. As you know from experience, having an idea of how a dealership responds to problems can be invaluable. I wish you all the best for your current and future vehicle ownership.
Sincerely,
Michal Lusk
Customer Service Manager
Jamie
Yukon,Oklahoma,
U.S.A.
No thank you.
#4Author of original report
Mon, August 15, 2011
I believe your ownership is the same, so I would not be interested. Ever.
Michal Lusk
Norman,Oklahoma,
USA
Please take a second look
#4REBUTTAL Owner of company
Mon, August 15, 2011
Jamie:
I apologize for your frustrating experience buying your used Intrepid from AutoMax. It does not sound like any part of it worked well for you. I am really sorry the Intrepid did not serve your automotive needs and ended up with a blown engine and causing you to have a repo on your credit. I agree that it would all be extremely frustrating and maddening.
While this experience has understandably left you with a bad taste for used cars and for AutoMax, it has been a really long time since you wrote about your experience. We have made many changes since you came in to better serve our customers, including personnel changes, adding great online resources to help customers find and evaluate our vehicles, and better training for our staff to help us take great care of our customers. I belive that all of this is reflected in our current online reputation. I do encourage you to look for yourself at what our recent customers have to say about us, by going to DealerRater.com and clicking Hyundai and Oklahoma to find our page.
I do understand if you never want to try us again. But if you are in the market for a vehicle in the future, I invite you to contact me at the store at 405/364-2000 and allow me to see if I can help you find a great vehicle that meets your needs, plus high quality customer service.
Sincerely,
Michal Lusk
Customer Service Manager