Complaint Review: Automotive Scientific Inc

Sept. 20 2015 sent in my instrument cluster to be tested/rebuilt. I had called previously and was told 2-3 business days. After I sent in I waited the 3 full days to call only to find out they were just getting to it and it would be longer. After another 3 buisiness days I called again and they state they have never encountered the problems I was describing on the form I sent in. I stated the oil guage was flexuating and one of the warning lights was out. The insturment cluster is full of guages and lights. Thats it. So I was confused as how they rebuild these things every day yet couldn't fix a simple burned out light.

After I called a fourth time they said they tested it and every thing was fine. I had prepaid for a rebuild and 2 day delivery back to me. Call 5 I made a week and a half after they had the part on a Thursday and the guy told me it was being processed and had missed the cuttoff for that day but would ship Friday. Friday afternoon I called because I still did not recieve a tracking number. They told me it had missed the cutoff again but would be out first thing Monday morning. Monday morning I call for the 7th time. I was told I was going to get a refund and that it needed to be processed through one of their departments and then it would go out first thing Tuesday morning. I called 2 minutes after they opened on tuesday only to find out, guess what..... IT STILL did not make the cut off..... At this point Im done. I spoke to the manager who personally assured me he would get it out that day and email me the tracking number. And yes I did review all the info with him. Wednesday I called only to have them say it would be sent out that day as it missed the cut off.... I kid you not.

At this point who do you complain to? The manager lied so of course all of his people are going to lie as well. It finally made it out and I recieved it..... BROKEN. I filed a complaint to Pay Pal and ASI said I stated it was broken on the form I had sent in to rebuild it and I recieved it back in the same condition I sent it in. They lied again. So I complained to BBB and we'll see. Oh and the "refund" I was supposed to get was the difference of $11 because they just tested it and didn't repair it. They use generic forms that you can type out whatever you want and print it ... So the form they said I stated where it was broken they could have EASILY just retyped it and printed it... 

I know it seems like my thoughts are all over the place but this is litteraly how they run things. Take my advice and DO NOT EVER, EVER, EVER send something into these idiots.

Update- I had the truck tested for almost $300 for the electrical problem because ASI said the cluster was good, The cluster had a blown resister in it. I needed to get a new one because no one in town would rebuild it. Heres the kicker... its $500 plus $250 core. I cant use the core because it was cracked by these theives. A new cluster is now going to run me $750. I wasn't asking for the $250 just a refund of my initial $89. I still never recieved my partial refund either...

So thank you ASI for teaching me that humanity is still screwed.