Complaint Review: AutoNation Ford

AUTONATION FORD SCOTTSDALE HAS AN F RATING WITH THE BBB. Let me tell you my experience and you will understand why .When I finally got a raise at work , I decided it was time to get some heat and air conditioning . I have 3 stents, triple bypass, a defibrillator and a pacemaker, I didn’t want to go another summer driving 80 miles a day with no A/C . My credit sucked from the recession and that is how I ended up with these guys . They led me to their website and told me I could pick a vehicle off there from any local autonation and they would get it and bring it up to show it to me. We saw lots of trucks on line. But with a $2500 bad credit fee (don’t worry they add it to your loan) and 28% interest rate , most everything was cost prohibitive . The salesman I had went out of his way to find me something.. I agreed to look at 2004 Dodge Dakota with157,000 miles. I was told I had to agree to purchase the vehicle before I saw it and had 4 days or 150 miles to return it if I didn’t like it . We agreed on a payment and I was off to the finance Manager

This is where I met Mike , He offered me a Warranty and Gap Insurance , he offered me 6 more months on the loan for an extra $80.00 a month plus my payment . I asked him if it had unlimited mileage , he said it was good for 18 months and my truck qualified since it had less than 172,000 miles on it I thought it would be worth the extra money ($3000.00) in case the A/C went out , only reason I bought the truck and the warranty. I signed all the papers and expected to get copies back and had 4 days to cancel so I just minimally looked at them while signed the stack of them . But he never gave me a copies..

 I drove the truck the 12 miles home and got CHECK ENGINE LIGHT , plug went bad , I called them and met my next friend Ryan Buis . Ryan is a phony as a $3.00 bill . Spouts the company line before he even thinks. He told me to fix it myself and he would pay me back . He agreed to fix, why you ask ? They had forgotten to take it through smog . I told him the back wheels had some sort of problem and the CD had grunge album shoved it and wouldn’t come out. So I got the truck back about 10 days later. Asked him about the wheels , said there was no problem , they sold the safest vehicles , ran like an old dodge truck he said .

Well I drove the truck to work the next day at 5 am in the dark, with El nino rain poring down the truck would shake violently when I took my foot off the gas . When I looked at he rear wheel it was coming off and only had 2 studs remaining and both lug-nuts were almost off . Took 8 turns to get them back on . I called Mike again to see if I could get the warranty and get this fixed . Called all day left at least 3 voice mails Ryan fixed it after accusing me of having some one else work on it . They put new mags on it . Why you ask , because my rim was destroyed  

I finally got the truck in good shape but the tags had run out, I was hit and run on and the nice policeman told me that my registration never had even been submitted. Seems the title was lost . I finally got my paperwork with my new tag . My warranty was for 18,000 miles , 18 months , just the engine and transmission. I had asked for my paperwork for months . Got it 42 days after I signed it .

Fast forward to today 4 months later I have  5000 miles left on a $3000.00 warranty that covers nothing. The A/C compressor went out , Ryan refuse to fix it , says he giving me a deal at $900.00. The other manager Tom Roberts is a bigger liar and creep than Ryan . I am to the hospital in the am for Heart Surgery and coming home in 114 degree heat with no A/C Thanks to Autonation Ford Scottsdale.