AutoPartsGiant.com Ripoff Part return nightmare Bellflower California
On May 25, 2007, I received an e-mail from their customer service. They stated they shipped my order. Of course they have. It's been over two weeks and I already have got the parts from a reputable supplier. This supplier (Advanced Auto) had the parts in stock and were almost the same price.
These people at Autopartsgiant are always pulling a fast one. Now they might allow me to return the parts, assuming they actually shipped them, with a 20% restocking fee. I'll have to get a return authorization number for this before I can ship them back. This should be another problem as the customer service dept likes to give you a hard time about everything. They'll probably hang up on me again. I called them 3 times before they shipped the parts and told them to cancel the order. I also sent 3 e-mails stating not to ship. Of course I got no reply.I think they only reason they even sent me the parts is because I reported then to the Better Business Bureau, the Federal Trade Commission, the Ca Dept of Consumer Affairs, my credit card company, and WNAC TV channel 5 consumer awareness.
I wouldn't get parts again from these wise guys if they gave them to me.
Edward
Barre, Vermont
U.S.A.
1 Updates & Rebuttals
Edward
Barre,Vermont,
U.S.A.
AutoPartsGiant return update
#2Author of original report
Thu, June 07, 2007
It's been almost a month now and I still have not received an authorization to return the parts on my order. The response these wise guys gave the Better Business Bureau was "We would be happy to refund the customer's money. Just follow the procedure on our website". I did, they don't and it looks like they won't. I feel sorry for anyone who has or will place an order with this place. Once they get your money, you're at their mercy, and they don't have any.