Complaint Review: Autosearch Essex

Sterling advertise as being the best LGV (HGV) training school in the UK. They profess to provide near new vehicles, offer a high standard of training and to have training schools all over the UK.

The turth is that once you have paid to book a course with them you soon discover that the vehicles are old, the standard of training amounts to just driving around in a lorry for a few days and they don't actually have any training schools as the trainer just meets you in the street. I actually spent more time stood at burger bars with the trainer than I did driving the lorry.

I had the humiliation of failing four tests and being told that my standard fell far short of what was required. When pointing all of these facts out to Sterling I soon discovered that the company wasn't interested. They refused me a refund and told me that my unlimited attempts insurance had ran out?

So I was basically ripped off by this company and I fear that as many as 100,000 people in the UK have also lost up to 2000 with adds up to quite a sum of money being extorted from the British Public.

I reported them to the Essex Trading Standards Dept and am waiting to see the outcome of their investigations. I am also taking them to arbitration if I have not received a refund within the next few weeks.

Chirs
Warrington
United Kingdom