Complaint Review: Autosmith

I purchased a car from Autosmith in December of 2009. Everything went fine and I really enjoyed the experience, except the manager at the Union City location who was tough to deal with. I was told by him that if I made my payments on time for a year, I could refinance with a better interest rate. Now, I've made every payment on time and wanted to refinance it.

I've called everyone in that organization, but no one would help me. I finally made it to Darrell Ache, the owner of AAC and he was a complete **! He made me feel like I was a beggar or something. First, he lied and said I was late on some payments and it wasn't until I fought him did he agree. Then when I said I wanted a better rate, he said the manager at the Union City dealership was lying! Can you believe it? Anyway, he said that if I wanted a better rate, I'd have to find another bank or trade the car in. What a complete **! Anyway, I am looking for a new ride now and won't be back to Autosmith. Biggest bunch of liars I've ever met.