Complaint Review: Autoway Ford Of St Petersburg

A "wrinkled skin of the roof", aka wrinkled sheetmetal, suggests the hole cut into the roof was too small and so they 'forced' the moonroof into the hole (not promising for satisfactory long term moonroof operation), or else someone forced the saw while cutting & buckled the roof panel. If the "wrinkle" was smooth they might have been able to remove the moonroof & straighten the roof panel. Either way, it sounds like their installer was really sloppy.

But you always have a risk when you have a vehicle modified, especially by a dealer's shop that probably seldom installs moonroofs. Or the dealer used a cut price installer. Who knows.

And you know that wrinkle would not "straighten itself out in the sun"! That is almost funny!

On May 24, I was to pickup a once owned Ford Explorer Sport Trac from this dealer including a dealer installed moon roof; however, the roof had a wrinkled skin of the roof from the installation. I was told by 2 of the dealership staff it would straighten itself out in the sun.

For three weeks I tried to get the dealership to live up to their vow to correct it and provide me, the customer service pledge of satisfaction. I offered various compromises like getting it fixed locally if they pay for it; I bring it back for a fee but I got no takers. The General Manger, Andrew Dunton called and agreed to my fee of $275 to drive it back to St Petersburg, FL.

On Friday June 20, I drove it back to Autoway in St Petersburg, FL two hours away to get their moon roof fixed. Andrew said it would need to stay for repairs as it was worse than expected upon his inspection. I was provided a rental car for estimated 3-days and maximum 10-days, to be safe. I often called or emailed asking for status report of the repairs. At the end of the 10-days I was told a part from Ford was backordered. I had to ask several times what part and finally towards the end I was told clips. Andrew profusely apologized each time and stated he would make every attempt to compensate me for my inconvenience.

Finally, on July15, I was informed that my repairs were done, 25-days later. This was 4 weekends of no boating, camping, one holiday, summer vacation and my birthday lost to a dissatisfactory rental and not my Sport Trac. The day of delivery and rental return, Andrew informs me after I had to ask; he was willing to give a one-time compensation of $275 or a total of $550 ($275 for my June 20 delivery) in exchange for my signed release on the moon roof. He failed to make every attempt rather he made one and only one attempt to compensate for all my inconveniences; this comes out to $11 a day. Take it or leave it was the offer, sight unseen of the repairs. I refused as being unacceptable.

My only recourse is to inform every one of the crooked deals, false promises and failed pledge of Autoway of St Petersburg, FL part of the Autoway car dealers in the Tampa area. Look out and buyer be aware that they do not live up to their word.

On May 24, I was to pickup a once owned Ford Explorer Sport Trac from this dealer including a dealer installed moon roof; however, the roof had a wrinkled skin of the roof from the installation. I was told by 2 of the dealership staff it would straighten itself out in the sun.

For three weeks I tried to get the dealership to live up to their vow to correct it and provide me, the customer service pledge of satisfaction. I offered various compromises like getting it fixed locally if they pay for it; I bring it back for a fee but I got no takers. The General Manger, Andrew Dunton called and agreed to my fee of $275 to drive it back to St Petersburg, FL.

On Friday June 20, I drove it back to Autoway in St Petersburg, FL two hours away to get their moon roof fixed. Andrew said it would need to stay for repairs as it was worse than expected upon his inspection. I was provided a rental car for estimated 3-days and maximum 10-days, to be safe. I often called or emailed asking for status report of the repairs. At the end of the 10-days I was told a part from Ford was backordered. I had to ask several times what part and finally towards the end I was told clips. Andrew profusely apologized each time and stated he would make every attempt to compensate me for my inconvenience.

Finally, on July15, I was informed that my repairs were done, 25-days later. This was 4 weekends of no boating, camping, one holiday, summer vacation and my birthday lost to a dissatisfactory rental and not my Sport Trac. The day of delivery and rental return, Andrew informs me after I had to ask; he was willing to give a one-time compensation of $275 or a total of $550 ($275 for my June 20 delivery) in exchange for my signed release on the moon roof. He failed to make every attempt rather he made one and only one attempt to compensate for all my inconveniences; this comes out to $11 a day. Take it or leave it was the offer, sight unseen of the repairs. I refused as being unacceptable.

My only recourse is to inform every one of the crooked deals, false promises and failed pledge of Autoway of St Petersburg, FL part of the Autoway car dealers in the Tampa area. Look out and buyer be aware that they do not live up to their word.

On May 24, I was to pickup a once owned Ford Explorer Sport Trac from this dealer including a dealer installed moon roof; however, the roof had a wrinkled skin of the roof from the installation. I was told by 2 of the dealership staff it would straighten itself out in the sun.

For three weeks I tried to get the dealership to live up to their vow to correct it and provide me, the customer service pledge of satisfaction. I offered various compromises like getting it fixed locally if they pay for it; I bring it back for a fee but I got no takers. The General Manger, Andrew Dunton called and agreed to my fee of $275 to drive it back to St Petersburg, FL.

On Friday June 20, I drove it back to Autoway in St Petersburg, FL two hours away to get their moon roof fixed. Andrew said it would need to stay for repairs as it was worse than expected upon his inspection. I was provided a rental car for estimated 3-days and maximum 10-days, to be safe. I often called or emailed asking for status report of the repairs. At the end of the 10-days I was told a part from Ford was backordered. I had to ask several times what part and finally towards the end I was told clips. Andrew profusely apologized each time and stated he would make every attempt to compensate me for my inconvenience.

Finally, on July15, I was informed that my repairs were done, 25-days later. This was 4 weekends of no boating, camping, one holiday, summer vacation and my birthday lost to a dissatisfactory rental and not my Sport Trac. The day of delivery and rental return, Andrew informs me after I had to ask; he was willing to give a one-time compensation of $275 or a total of $550 ($275 for my June 20 delivery) in exchange for my signed release on the moon roof. He failed to make every attempt rather he made one and only one attempt to compensate for all my inconveniences; this comes out to $11 a day. Take it or leave it was the offer, sight unseen of the repairs. I refused as being unacceptable.

My only recourse is to inform every one of the crooked deals, false promises and failed pledge of Autoway of St Petersburg, FL part of the Autoway car dealers in the Tampa area. Look out and buyer be aware that they do not live up to their word.

On May 24, I was to pickup a once owned Ford Explorer Sport Trac from this dealer including a dealer installed moon roof; however, the roof had a wrinkled skin of the roof from the installation. I was told by 2 of the dealership staff it would straighten itself out in the sun.

For three weeks I tried to get the dealership to live up to their vow to correct it and provide me, the customer service pledge of satisfaction. I offered various compromises like getting it fixed locally if they pay for it; I bring it back for a fee but I got no takers. The General Manger, Andrew Dunton called and agreed to my fee of $275 to drive it back to St Petersburg, FL.

On Friday June 20, I drove it back to Autoway in St Petersburg, FL two hours away to get their moon roof fixed. Andrew said it would need to stay for repairs as it was worse than expected upon his inspection. I was provided a rental car for estimated 3-days and maximum 10-days, to be safe. I often called or emailed asking for status report of the repairs. At the end of the 10-days I was told a part from Ford was backordered. I had to ask several times what part and finally towards the end I was told clips. Andrew profusely apologized each time and stated he would make every attempt to compensate me for my inconvenience.

Finally, on July15, I was informed that my repairs were done, 25-days later. This was 4 weekends of no boating, camping, one holiday, summer vacation and my birthday lost to a dissatisfactory rental and not my Sport Trac. The day of delivery and rental return, Andrew informs me after I had to ask; he was willing to give a one-time compensation of $275 or a total of $550 ($275 for my June 20 delivery) in exchange for my signed release on the moon roof. He failed to make every attempt rather he made one and only one attempt to compensate for all my inconveniences; this comes out to $11 a day. Take it or leave it was the offer, sight unseen of the repairs. I refused as being unacceptable.

My only recourse is to inform every one of the crooked deals, false promises and failed pledge of Autoway of St Petersburg, FL part of the Autoway car dealers in the Tampa area. Look out and buyer be aware that they do not live up to their word.