AutoZone Will not issue a refund that is on my monthly statement Humble Texas
I sold my retail repair business in Feburary 2006. For ten (10) years I made purchases at the AutoZone store in Humble, Texas. After selling my business and returning unused parts and cores, AutoZone owed me a balance of $947.63. Monthly, they send me a statement reflecting this indebtiness, but they will not send me a check. I and my accountant have made numerous phone calls to their store and to their headquarters.
We have jumped through all the hoops they asked for, such as faxing the statement back to them by their request (how dumb is that?). They generated the report, but don't have a record of it? Duh. It has been 9 months since we first started contacting them. They charge a monthly interest on their accounts that are late, therefore, I am charging them the same rate.
Bob
Kingwood, Texas
U.S.A.
1 Updates & Rebuttals
Bob
Kingwood,Texas,
U.S.A.
Resolved!!!!
#2Author of original report
Tue, December 12, 2006
I am the person who filed the original complaint. Apparently, by filing the complaint for all to see, Auto Zone decided to do the right thing & sent me the refund in full. I recieved the refund yesterday, Dec. 11, 2006. It is unfortunate that I had to wait ten months to get it, not to mention the frustration in attempts to collect.
I suggest Auto Zone move their refund procedures to their local headquarters, rather than try to handle them nationally.