Complaint Review: AutoZone

I'm seeking the following resolution . √Have a clear policy on return. √Don't lie to the customer if you're not going to return , just so you can sell the item defective tools. Full refund of money $ 19.42 I pay for defective tool. )

I think this business has a responsibility to refund me my money, compensate me for my time and effort of having to deal with this situation the incompetent service rep who charged me instead of refunding me and the rude clerk Erica refused to follow their return policy