Complaint Review: Ava's Flowers

On February 22, 2018 I decided to place an order for February 23, 2018 to help my mom get through a bad day. After viewing the website I began to place an order. I decided to call because I needed them to be there by a specific time because she works 7a-2p. The customer service rep told me for $9.99 I could guarantee shipping between 8am and 10 am. I said great if they can be there before noon I can go ahead and place the order. "Yes mam, they will definitely be there no later than 10 am". Well I thought it odd I never recieved a message thanking me for the flowers. It was because after my mom got home from work at 3pm she got a call from the school her flowers just arrived. So the flowers that were supposed to cheer her up, she got to drive in Friday afternoon traffic 30 mins there and 30 mins back to pick up. I called Ava's Flowers and they offered to refund my shipping but that was it. I didn't think that was good enough. I paid $80 to do nothing but cause my mother more of a headache. After to speaking to a manager I was told they can't do refunds or partial refunds, but they are very sorry about that. It wasn't until she returned home I realized they are not even close to what I ordered or paid for. They are awful. My 13 year old could do better. I have left several messages for a supervisor named Marcel at extension 3246 with no response. After one simple google search I have seen thousands of complaints. Even a Fb and Instagram pages dedicated to Ava's Flowers Is a Scam!