Ava's Flowers Matt Neuenhaus CEO # Carmen R Manager # Juan Customer Service Deceptive advertising, asks for authorization by email you refuse and do it anyway, they ship wilted flowers Mahwah New Jersey
Ava's Flowers advertised same day delivery if called in by noon on a Sunday. Thats was done at 11:00am. the flowers never came after checking several times o Ava's so called tracking system. I wrote an email to Ava's (following protocol) telling them to cancel the order. I received an email the next day from Carmen R the Manager asking for authorization to delivery a day later . I responded immediately and explained it was for a special event and its over, telling them to credit my Credit Card. That email communication was done at 9:00am At 3:30 the flowers were deliverd unauthorized and the flowers were wilted and dead.
I called customers service where they put me on hold as I wanted a supervisior, got a supervisior (doubt it) they faked that as well. and proceeded to keep me on hold for over an hour and then disconnected me.