Complaint Review: Avalon Bay Communities

Thieves. Apartments are crammed and old. Expensive. Management and upper management will not justify fees at the time of move-out. Don't expect to get your deposit back, ever. Don't be fooled by the nice flowers at the entrance, you will even lose your dignity when you decide to leave this place. Do yourself, your family and your bank account a favor... go look for a nice place to live.

I'll provide more detail here. "Avalon Communities continues to exploit individuals and holds persons hostage". This is a nice quote from another pissed off consumer.

I like your quote and am going to agree 100% here. I just had the same problem with these people. It's hard for me to understand how anyone can work for this company. Does management actually decide on training for their employees that teaches them to work against the customer and aim for the highest dollar amount possible when the move-out process takes place? I was given a report for the move-out inspection that said I had "no" damage except for a wall that needed re-painting (which was painted "red" with their permission). Ok, this was cool. Then the office calls me a few days later, and this is the Fox Run Office in Plainsboro by the way (now known as EAVES).

I am told by a manager at the office that I owe approximately 500 dollars because the entire carpet needs replacing. I argued my way to nowhere and realized I would have to give in since I ultimately would not be allowed back into the apartment. They offer you to clean the entire apartment for 240 something dollars before terminating to later turn around and tell you that you left stains that could not be removed/cleaned. And you cannot enter the apartment at this point to try and clean anything. If I'd known this I would have gotten the carpet professionally cleaned on my own. Ok, so I gave in, right? I'm preparing to pay approx 500 dollars for this darn carpet replacement and then I get the final bill that says that replacing the carpet was almost 1200 dollars! How can there be such a drastic difference? They change carpets all the time, I've seen it with my eyes, they should know by now if 500 dollars is in the ball park of an entire replacement or not. How can you mislead customers this way? This is not a small product that was purchased or a massage service we are talking about here, you are dealing with people's actual lives, homes, families, incomes. This is what leads people to become homeless and devastated.

I know it seems exaggerated but my bill wasn't only for the 1200... my entire concern is around the incosistency and the CSRs lack of helping you resolve any issues. It has been 3 months now that they've had time to rent out the apartment since I moved out early due to a job change, and I'm being told that the apartment has not been rented. The turnover rate is so high in this community, that I'm not sure how to interpret that this first floor, 2 BR apartment hasn't been rented. People around me have vacated continuously during my stay at Fox Run, and not ONCE in the 5 moves I've witnessed has it taken them over a month to rent the apartments out again. What kind of scam have I been put through??!! Is this the way all people who end their leases early get treated? I didn't break the lease out of bad will, I always kept them informed and it was because of a job-change and having to switch my son's school. I was willing to work through the quirks but it's the deceiving behavior that really gets to me... and anyone who has probably gone through this with them. Do your research, this board is not the only one with complaints.

Do not move into this place. Staff is trained to rip you off head on with no justification fo fees or charges. They will not respond to your emails or complaints. They will not put any of this in writing. They will raise your rent every year to make-up for any specials they are running. They will not return your deposit and you can be assured of this, you will be faced with too many fees upon move-out to get any monies back. If you lose your job, get a new job, or have any life-altering events, they will not care to liste. If you pay your rent late due to unforseen circumstances, you will be taken to court after the 12th of the month (this is set in stone but your move-out fees are a moving target. A.k.a. scam). Why put yourself in this situation? Your family... your bank account?

Unless you are rich and have money to give away, then go for it... but then again, why would you want to live in an old and crammed apartment. Just avoid the headache, the court dates and fees, the financial burden and family struggles... find a nice community to live in where you can live in peace and not have to possibly end up homeless if anything in your life suddendly changes. Ask around and get references on a nice place to live.

I now owe a total of almost 6K which they want up front and the apartment is not rented so continue adding thousands to that until the end of this year. I just left the community a little under 3 months ago due to a job change and am 6K in debt. Don't let those cute flowers at the entrance fool you one bit. They will not help you in any way. This company is staffed with robots on a mission. Don't live here. Don't work here. Don't bring your business or families to these thieves.

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