Complaint Review: Avalon Sarees

I purchased a saree from Avalon Sarees, and have since been waiting for a refund as the incorrect saree was delivered to me.

Firstly you’re not allowed to buy anything on their website in South African Rands (even though they give you the option to change the currency to ZAR). You are forced to pay for in USD or any other currency, which works out way more than what you would have paid in Rands. The ‘manager’ Sumitha Mohandas has the worst customer service skills on earth and does not respond to your emails no matter how desperate you are to receive an update on your order or even a tracking number. And best of all, once the item you’ve purchased finally arrives (much later than promised), it’s the incorrect one – completely different from what is advertised on their website.

 And to top that off, they make it seem like it is your fault that you received the incorrect item, and make you beg for your money back not to mention once again ignoring all your emails/attempts to get in contact with them. I am still waiting for a response from Sumitha regarding a refund. I spent a lot of money of the saree I choose from their website and I am not someone who is wealthy. I am struggling to get my money back or even a response from Avalon Sarees. If someone can assist in at least getting in contact with these people I would apprecaite it. I am so desperate right now. I have even tried contacting them via their FaceBook page and whatsapp but still nobody responds.

I am worried that they have taken my money and are not going to refund me :-(