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  • Report:  #1396682

Complaint Review: AVALURE

AVALURE Trial order of $3.95 and $4.95 turned into a charge of $190.37 from my bank account HUNTINGTON BEACH California **Author of this Report is NOT CONFIRMED**

  • Reported By:
    kenia — North Chesterfield Virginia USA
  • Submitted:
    Wed, August 30, 2017
  • Updated:
    Wed, August 30, 2017

On 08/09/2017 I place an order for Avalure face and eye cream. It was a free trial offer and only supposed to pay for Shipping; $4.95 for one and $3.95 for other. On 08/10/2017 I was charged $1.99 and on 08/24/2017 I was charged another $89.71 and then another $89.77. What was only supposed to be $8.90 turned out to be $190.37 debited from my checking account. I called them immediately and requested a cancaellation and the refund. The idiots did cancel my order, but refused to give me a full refund. they tried to tell me I was over my 14- day trial period. I did not have the product in my possession for 14 days. They are counting the day the order is placed. How can you start counting the day the order is place. Don't I have to have the product in my possession to try it out? I had to dispute this with my credit union, which they said will take up to 10 business day for me to get a provisonal credit. I have filed a complaint with the FTC and BBB. 

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