Complaint Review: Avangate BV

I had order software from BitsDuJour which uses Avangate as their payment processor.  I was supposed to receive a serial number for my purchase but I never received it.  Since Avangate was listed as the recipient of my payment, I inquired on the status of my product after three weeks of receiving no product.  They didn't even bother to respond.

I gave them a few days and inquired again.  Still no response. At that point I had no choice but to file a claim with PayPal.  Their response via PayPal was to market it "shipped" with a tracking number of "intangible".  Mind you they never even tried to contact me directly.

After waiting through the PayPal process, it turned out that it was a total waste of time to make a claim because once they mark a product "intangible" if falls under PayPal's protection and you have zero recourse to make a claim through them.

So these are big lessons learned.  1) PayPal will protect ripoff artists under the claim that their product is "intangible". 2) NEVER order software through Avangate!  Only deal directly with a vendor using PayPal that is trustworthy but NEVER use Avangate as an intermediate between yourself and another vendor!

It's really sad PayPal goes along with this but I've come to expect unscrupulous behavior from them.  I guess Avangate saw and "opportunity" through them...