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  • Report:  #1127188

Complaint Review: Avangate Inc.

Avangate Inc. Avangate.com Unauthorized charge renewal for Bitdefender Redwood City California

  • Reported By:
    Yoseft — Newport News Virginia
  • Submitted:
    Fri, February 28, 2014
  • Updated:
    Sat, March 01, 2014
*Author of original report: Avangate's reply
To my surprise a pending Debit on my bankcard reading AVANGATE*BITDEFENDER.C REDWOOD CITY CA I did not authorize this. I purchased Bitdefender 3 years ago but never renewed it or gave authorization for a renewal. When I search the web about this company, there are many complaints about this type of behavior. I ordered Bitdefender on Amazon 3 years ago from Sold by: Amazon Digital Services, Inc
 
How did they (Avangate) get involved and how did they obtain my bank card number? How can they "renew" my subscrition when I now have Kaspersky as my Bitdefnder runs out 1 March 2014? I am contacting my bank to reverse payment and I will contact Amazon about this. I will email these people at info@Avengate.com and Support@Avengate.com and share my dismay with them.

1 Updates & Rebuttals

Yoseft

Newport News,
Virginia,

Avangate's reply

#2Author of original report

Sat, March 01, 2014

Avangate replied that it is Bitdefenders fault and I must contact them, even though their name is on the debit.

 

I will contact Bitdefender.

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