Complaint Review: Avanza - Damas S.A.

I Chief Operating Officer Manuel Jesus Liceras Medina I Director of Operations Fernando Aroza Unsión I Commercial Director Fernando Aroza Unsión I am writing today in relation to a complaint I have made against Avanza, relating to their Ronda to San Pedro de Alcántara service, which they contracted to Damas. As you can see from the attached documents, Avanza have admitted liability for causing us to miss our daughter's wedding. However, they have refused to apologize or offer any compensation. We have attempted to contact the directors of Avanza, including its managing director, Valentin Alonso Soroa, but have received no response. We are now contacting Damas in the hope that they can intervene and help resolve this situation as soon as possible. Thank you for your time and consideration. English: https://uk.trustpilot.com/review/www.avanzabus.com I missed my daughter's wedding due to a no-show at Avanza Bus and employee misconduct. I purchased tickets online with the reference PORPOR0027949966 for my wife and myself. These tickets were for travel on the number 1 bus on Saturday 10th August, from Ronda at 12:15 to San Pedro de Alcántara, and back the same day, leaving San Pedro at 16:35. This trip was to attend our only daughter's wedding, where I, as her father, would walk her down the aisle. As residents, my wife and I arrived punctually at the Ronda bus station at 11:40 and waited for the number 1 bus to arrive. By 12:15 the bus had still not arrived, which obviously started to make us both very nervous. As the Avanza office was not open, my wife went to ask the only Avanza bus driver available if he knew if there were any delays with our bus. He proceeded to rub his hands loudly and gave her the middle finger! This behavior is disgusting and only added insult to injury. It is not what we expected from an organization like Avanza. As it was already 13:00, we went looking for a taxi but found one at 13:25. This delay, caused by Avanza, caused us to arrive in San Pedro at 2:35 p.m., thus missing our daughter's wedding. My wife and I have been very upset ever since. Due to the unacceptable behavior of your employee and the subsequent delay which caused us to miss this irreplaceable event, we demand full financial compensation for the cost of the tickets, the taxi ride (to San Pedro and back) and additional compensation for the emotional suffering caused. We have since received acknowledgment from Avanza that they made a mistake by not notifying us on the online tickets without any apology or refund! This despite having personally contacted the CEO, Valentín Alonso Soroa.

Since this situation caused by both Avanza and DAMAS ruined our daughters wedding I want to put you on notice that unless complaint against you is brought to a satisfactory conclusion I will be employing the services of a Social Media marketing company to blast this complaint around the Internet which will include the names and family members of the Directors, and employees of both Avanza and DAMAS.