Avas Flower www.avasflowers.net google ad deceiption and fraudulent business practices Mahwah, NJ (07430) Internet
On Aug. 20th (approx. 1PM), I ordered two dozen long stemmed roses for $38.98 online from Ava’s Flowers. Shortly thereafter, I received an automated email including a pdf statement. They billed me $53.92 instead.
I called (within 10 minutes of placing the order) their customer service and spoke with a representative and he told me that they add a florist decorating fee of $9.99 + $4 service fee. I asked him to delete the additional charges and that hiding those fees is not reputable.
He told me that there was nothing that he could do. So, I told him to cancel. He told me that all sales are final. I told him that I couldn’t accept that answer. He put me on hold for about 5-10 minutes and a supervisor picked up. She told me that all sales are final and that “I signed a legal binding contract and I can not cancel the order”. She promised me that she would include a box of chocolate and a $20 credit on the next order. I told her that there will never be a next order and please cancel my order. She told me that she couldn’t; their policy is all sales final and (again) I signed a legal contract. I told her that I will call my credit card company and dispute the sale.
She put me on hold for additional 10 minutes and came back saying that she will credit my account $13.99. I told her that I didn't want the flowers just cancel the order. To date, I haven’t received my credit to my credit card.