Complaint Review: Avas Flowers

13th wedding anniversary ruined by an attempt to send flowers to me at my jobsite.  My husband ordered what appeared to be a beautiful boutique of flowers for me as a surprise, and unfortunately for him that was all he planned for the day!  The flowers never came.  When my husband found out he had to spend over 1 hour on the phone, constantly being placed on hold.  Then when someone finally agreed to speak to him he was explained that I refused the order of flowers so they were not delivered.  LIE!  I never got a call or had anyone here to refuse anything, I was never spoken to period.  The next day I get a message from a Sarah telling me how sorry they are and that they still wanted to deliver the flowers...instead of refunding the money...and that they wanted to make sure I received them so she asked I call back to confirm my exact location.  So I called back, to end up speaking with a different person whom appeared rude.  Once I explained I was calling back to give my address to fix an order I was then told 'No, we are just sending them to your home!"  Well I was not home and wouldn't be for hours.  After I hung up in shock over the service I was receiving for their screw up, I decided to call them right back and tell them that I didn't want the flowers and that this ruined my anniversary.  The now man I was speaking to decides to spew relationship advise and tell me that its not my husbands fault and I have no right to take it out on him...I told him to keep his flowers and hung up.  Now they showed up 5 mins ago at my job.  AAAAHHHHH!  NEVER AGAIN will anyone in my household order from these people for anything!  BEWARE!