Complaint Review: Avas Flowers

I was unable to attend a friend / colleague's father's funeral due to a Baby Shower I threw for a family member. I wanted to show my condolence's in my absence & wanted to send a truly substantial bouquet. I viewed Avas Flowers website & thought to use them. I purchased the large white flower bouquet with a printed card that I was also charged for & a separately purchased "In Loving Memory" banner to add to the sentiment. Not only did they NOT deliver the bouquet to the contact person they requested in the order, Avas Flowers didn't send the "large" bouquet out of the "small" , "medium" or "large" bouquet selection I chose & paid for. They also did not include the banner that I purchased as well. I was unable to confirm quality of the product (bouquet) until about a week later when my friend returned to work from her bereavement leave.

I thought it was too tacky to ask my friend to confirm the bouquet quality I purchased immediately after the funeral. When my friend returned to work she sent me a picture of a small bouquet. Quite paltry looking. An embarrassment to my eyes & was not what I ordered nor did it convey my heart's intention. Rather quite the opposite. I felt shame over the image the unimpressive bouquet must have made as a representation of my affection.

So I called to complain & requested NO MONEY back but instead I asked Avas Flowers to please send a nice bouquet to my friend'd mother, the widow, in another another attempt to show of my sincere feelings. Nope. They initially declined to do anything to correct their error , stating there's a 24 hour time frame policy to log a complaint. Really? It's not that there was a small discrepancy with the color or type of flower, in other words it wasn't a minor detail. Avas Flowers failure was/is egregious! They have taken my money & failed to provide the product I paid for & chose to represent me & have in fact misrepresented me! To add insult to injury they cannot provide me with anything but their 24 hour time frame policy. All because I was not crass enough to call my grieving friend within 24 hours & have no class by asking "did you get the product I paid for?"

I didn't & I still don't want money! I want Avas Flowers to correct the image THEY misrepresented me by in failing to provide a quality bouquet that I paid for.

Well folks if you choose to patronize this business AFTER reading my complaint don't you dare complain. You have been forewarned that Avas Flowers cares nothing about customer satisfaction, Avas Flowers reputation, consumer relations or common decency, nor does Avas Flowers care that sometimes policy should be waived due to circumstances. Especially when it comes to a tragic circumstance as sensitive such as a death! Beware your of your reputation which can be misrepresented if you put faith in Avas Flowers to deliver a quality product sight unseen as in my case. I caution you not to trust in a business you have never dealt with before as they stand strickly by their 24 hour timeframe which is not how customer service should be dealt with. Each case is a situation.

By the way, they limit your PAID sympathy card to certain amount of letters making you think it is a nicely printed card for you when it is someone's ridiculous handwritten "chicken scratch". Avas Flowers, you are a joke! I will make sure to complain about you to anyone & everyone who will listen for a very long time! To date I was refunded $10.00 for the banner they failed to provide. I did not authorize this credit nor ask for it. If they refused to send my flowers to correct their wrong I should be fully refunded for an unsatisfied resolution. This was never about the money. If it were I would have purchased the small bouquet! Here's an idea people. Go to a florist & purchase a bouquet you have seen with your eyes & give it to someone who will be going & ask them to give it to the respective party.