Complaint Review: Avas Flowers Florists

Ordered a premium bouquet of flowers online from Avas flowers. requested all lavander bouquet with some white flowers and orchids. Did not receive any lavander flowers, orchids or anything that resembled what I requested. I spoke to Alice and she reassured me that this arrangement would arrive exactly as described to my mothers wake at funeral home. When I arrived I saw a beautiful very large bouquet resembling what I thought would be my bouquet which was not. It was one my brother had purchased at another local florist for the same price which was 3 to 4 times the size of my flower piece. Mine was a small bouquet with orange red and white flowers all the colors I said I did not want for any type of bouquet as my mother would not have wanted those colors, only the lavander and white. This was my final tribute to my mother and I was devistated. I called immediately and the circus began. This was Jan 18th and has continued ever since. I would like a full refund as I did not want these and I had no way of returning these. The card just said ftd and no name or address.