Complaint Review: Avas Flowers

First off the address given is their corporate headquarters. I ordered a $60 bouquet called Pastel Purple Bouquet online, on the moring of 5/9/14. When I checked out I was shown a flex delivery date range of 5/9-5/11. Perfect I thought, since they boast about same day delivery online, understanding Mothers Day is a busy florists day. I received an email around 6pm that same day saying they couldn't make the delivery and were sorry and it was being rescheduled.

I was able to track my order online and it kept saying it was rescheduled. I called them on the 10th and the 11th and no new news, except their excuse that they were experiencing an unusual high volume of business(???) - red flag. I called them on the 12th twice and they said it was out for delivery. At 8:15pm the evening of the 12th I called them again inquiring. I made them tell me where it was 'in transit'. I was told it was in San Jose. Two hours south of it's intended destination! Obviously it wasn't going to get there that day - red flag #2. And I'd hate to see the condition of flowers 'in transit' for 4 days! I told them I wanted to cancel the order due to this info and they said they don't do cancellations because the item already shipped - red flag #3. I asked to speak to a supervisor and was told they had gone for the day. I thanked them and hung up.

I then proceeded to write reviews about them all over the internet. My gut is telling me this is a total scam internet setup due to other reviews and pictures I read and saw on Yelp and pissedconsumer.com. I feel that an Attorney General somewhere needs to investigate this business. I am also going to check with the BBB. I did not feel the need to read online reviews regarding Avas Flowers. I'm wiser now for sure.

I am having my credit card company suspend the transaction and deal with them to cancel - membership has it's privileges.