Complaint Review: Avas Flowers

I oreered a vase of flowers from website while speaking with a representative.  Flowers cost $127.09.  Expected a beautiful bouquet would be delivered to Aunt's Wake.  When I arrived, I looked for flowers.  Asked Funeral Director if they had been delivered.  She lead me to a small bouquet of half dead filler flowers with  shriveled lilys and  brown edged roses. We wanted the vase to be left at the Church.  Was told because the flowers were dropping leaves, petals, buds, all of the floor that could not happen. When   I complained  I  was offered a $20.00 refund.  Told them "no".  A few weeks later was offered a  $40.00 refund. Told them "no" again.  The bouquet was a disgrace.  I am livid!  Found that this florist has been cheating people constantly.  Wish I wasn't  "suckered" by their flashy website and I had researched them before I made my purchase.  Do not use this florist!