avas flowers scam and terrible customer service boynton beach florida
This is a florist. I could not find the category for this. I ordered flowers responding to the add that promised same day delivery. I called at about 12:40. I was told then that only orders before noon were guaranteed, but the agent would check. He put me on hold and came back and said that the order would be delivered same day. If he had said not, I would have called a local florist to guarantee. This occurred on a Saturday. The order amount was $68
Several hours later I received an email that said the order would be delivered on Monday. It was now too late to call another company. There was no way to cancel online. I finally reached customer service and was offered the Monday delivery with a 10% discount. Really! $6.80? Then she went up to $10.00 I had been deprived of the chance for a timely delivery and this was the compensation offered.
I asked for a supervisor and was put on hold for almost 15 minutes. I called back and got another agent. She had to get authorization but now says my order is cancelled. We will see if the refund comes through. Bad company, bad business, not trained to offer satisfaction. Do not use them.