Complaint Review: Avas Flowers

Googled Florist in specific small town in Michigan looking for a local florist for a funeral. AVAS Flowers was the first to come up. Placed order from internet picture of specific arrangment and was guaranteed delivery the next day in time for the funeral service with email confirmation. No confirmation. Called the company that day - they hung up on me.

The person has since been buried and no flowers.

The worst part, called the company two days later and they hung up on me three times. On the forth try, I asked for a Supervisor who put my on hold for a significant period of time, came back to the phone, provided a confirmation number, address, and time they were delivered. Then contact family of deceased, no flowers ! Called the Funeral Director of the funeral home - no flowers.

Called credit card company to file dispute - and shortly thereafter........... an apology voicemail acknowledging NO FLOWERS.

SO THEY PROVIDED A PHONEY CONFIRMATION NUMBER, DELIVERY DAY AND TIME.