Print the value of index0
Avas Flowers www.avasflowers.com Worst Customer Service and Sorry Floral Arrangements New Jersey
This was by far the worst online and flower purchasing experience of MY LIFE. I am in Atlanta and my Grandmother is in NC, I ordered flowers for her 90th birthday to be delivered on 04/27, the day of, however they were delivered 04/26, the day before. Not a big deal. BUT, the arrangement I ordered is not what arrived! I could have easily gone to the grocery store and purchase a $9.99 bouquet, or two, along with a vase and bow from the dollar store and created a far more aesthetically pleasing and better quality arrangement. When I contacted customer service on the day of delivery the gentleman advised me I purchased a lesser expensive arrangement and got what I paid for then he advised me they would send a replacement arrangement and send me an "invoice" showing that the replacement had been sent. Of course, I am still waiting for the email and the flowers. I sent a contact through the website and email address they provided and received a response on Monday 04/28, that I received a quality arrangement for the money I paid and they would offer a $10 store credit. I politely advised them I would not be using the credit or their services again and further advised of my dismay. *crickets* They never addressed the lack of customer care and service I received nor did they honor the satisfaction/replacement policy. I am completely disappointed by my lapse in judgment and failure to look for reviews of this company before I purchased. I always do my research and the time I fail to do so it bites me in the butt.