Complaint Review: Ava's Flowers

I ordered the "My Sun, Moon and Stars" bouquet, the "As Shown" option (with blue vase) for $52.99. I also ordered one Mylar balloon at $6.99, and 5 latex balloons at $2 each for a total of $10. 

I placed the order on May 18, 2020. After delivery fees etc., I was charged $95.93, which seemed exorbitant, but I went along with it at the time. 

I did not receive an email confirmation of my order.

My order did arrive on time, so that one aspect was good, at least.

They emailed me a confirmation of delivery, although the email did not include my order number, a list of the items ordered, or a list of the items delivered.

Ava's Flowers apparently chose to substitute red roses in place of the purple and yellow bouquet that I actually ordered and paid for. This was done without my approval and without notifying me. I only found out about it because the recipient happened to send me a photo of the bouquet. I see now from their Yelp reviews (which average 1 star out of 5, over hundreds of reviews!) that Ava's Flowers often makes this sort of substitution, and often for red roses no matter what the customer actually ordered.

They did not include the Mylar balloon I ordered and paid for. Again, this omission was not cleared by me or even mentioned to me. When I was able to report this specific omission on their website, I got a (very badly formatted and nearly impossible to read) notice saying that a $6.99 refund for the Mylar balloon specifically (and not for anything else) would be issued. The $6.99 refund has not yet, in fact, arrived.

They also did not include the five latex balloons that I ordered and paid for - again, without clearing this with me or even notifying me of the omission.

In the end, 0 of the items I ordered were delivered.

I have requested a refund, but based on their history as I have now read it online, I do not anticipate that they will actually provide one.

I do not recommend buying from this vendor at any time under any circumstances.