AvasFlowers.net AvasFlowers.com Avas Flowers Did Not Deliver Flowers as Purchased for Funeral Service Newark Delaware
Placed order with Avas Flowers via phone for delivery 12/20/20 for memorial service. Delivery and paid for sympathy card delivery never made as reported by deceased person's family.
I called for refund a week later, was persuaded to have order delivered directly to the family home. Order never arrived.
Called Avas 3 days later and demanded a refund again. Agent acted like he couldn't hear me so I "raised" my voice. Told him he either refunded full amount or I disputed charge on my credit card. He mumbled some nonsense about the floral shop canceling the order, order being lost etc. I again demanded a refund, it took about five minutes but he came back with a transaction number.
I will give it a couple of days and follow up with the credit card company whom I expect I will be having to dispute the charge with at that time. Also filing a report with the better business bureau in Newark, Delaware where they are located.
1 Updates & Rebuttals
Sandra
Melbourne,Florida,
United States
Update to Original Report Jan. 2, 2021
#2Author of original report
Sat, January 02, 2021
Avas Flowers has now fully refunded the entire amount of purchase! After the threat of a credit card dispute, and the previous agent had sent me an email stating that the flowers had never been received (Oops major mistake on their part) I now had written proof of them taking money for no goods received. So persistence does pay off. Always use a credit card, never a debit card when placing orders over the internet.