Aventa senior care Working for aventa big disappointment and humiliation I Scottsdale Arizona
My experience with Aventa senior care: 17470 North Pacesetter Way, Suite A Scottsdale, AZ 85255 is not a good one in fact it's full of disappointment and humiliation I was assigned to work with a client and he start sexually harassing me and asking me to do inappropriate things I complained to the office stuff they made it to be Not a big deal and even worst they kept sending me back to that client .shame on you (Julie Ann and Tina) you will not like it if it's happened to you . They don't care about the caregivers and what they have to go through as long as the money keep coming at all coast. I don't recommend working for aventa
1 Updates & Rebuttals
Jeff & Julie Ann
Phoenix,Arizona,
USA
Please accept our apology
#2REBUTTAL Owner of company
Sun, July 23, 2017
I was very sorry to read this review seeing that our team member in this case was obviously very frustrated. Based on what was written, it looks like she had good reason to be frustrated.
The work that our caregivers do on a day-in day-out basis can be very rewarding, but it can also be difficult at times. Sometimes our clients are affected by different forms of dementia and memory loss. This can lead to inappropriate behavior at times by the client, which can be challenging to the caregiver working with that client.
I want to sincerely apologize to this employee. We owe it to every one of our team members to make sure that we address concerns like this in detail to ensure we not only strive to correct the situation whenever possible, but also to ensure our team member feels like they have been heard and that their well-being is a top priority. Based on the frustration this team member experienced, it’s clear to me that we didn’t achieve that in this case and we could have done a better job to resolve her concern.
If this team member feels comfortable doing so, I welcome her to contact us (Jeff or Julie Ann) so that we can try to make this situation right and help minimize the frustration this team member has been feeling.
At Aventa, we know that the best way to ensure that we hire and retain the best caregivers is by treating them as a valued part of the team. This includes creating an environment where they feel they can freely address issues like this. Earlier this year, we made changes to our procedures for how situations like this are handled to ensure the events are documented properly and that a plan is developed to appropriately address the issue. We also increased the training our caregivers are receiving so that they are regularly upgrading their skillsets, which also serves to better prepare them for any challenging client behaviors like the one mentioned in this case.
I am confident this issue would be handled better today, but that doesn’t change the fact that this team member deserves our sincerest apology. I hope they will feel comfortable reaching out to us so that we can apologize in person and make sure we address any outstanding issues related to this event.