Complaint Review: AVG Internet Security

We purchased AVG Internet Security 3User Pack about four months ago at OfficeMax for eighty dollars. We started having problems a month ago. When we purchased the product they advertised 24/7 Technical Support, but failed to note that it is only email support. Phone support is possible if you pay them sixty dollars an hour. They were unable to help us resolve our first problem(failed internet access) even after three days of back n forth email communication so we took our system back to the place where we purchased it, and they fixed the problem in one hour for forty-five dollars. The problem turned out to be AVG's own internet security filter was blocking access. Yesterday the AVG firewall protection stopped working so we had to email AVG Tech Support, and explain the problem to them. They (AVG) sent us a generic email suggesting we go to FAQ to resolve the problem. I've sent another email explaining that we were unable to resolve the problem using FAQ. They(AVG) responded by sending us the same generic message. The bottom line is that AVG probably cannot resolve most technical support issues by email. My advice to computer users is to NEVER PURCHASE AVG SECURITY PRODUCTS. Only purchase from companies that guarantee 24/7 phone support.

Marshall
Ashland, Oregon
U.S.A.