AVG Technologies CY Limited, AVG Tecnologies CY Limited justice the hard way Portland Oregon
To My Friends,
Ref; AVG Tecnologies (refund)
I only wish that these internet companies had to repay us for the hours of searching the web to get our 100% money back return!
I report to you today that after pealing back the layers of how to be refunded...lets not make it simple for the recipient... I recalled my credut card company today and did find that finally AVG has recredited my account.
AVG could have made it so simple; like give me a contact phone number to cancell my order, nope, after spending several hours trying to configure AVG with my ISP, to no avail, if that wasnt bad enough, I then had to spend at least another three hours tracking on my own, to ask for a refund from Element5 aka as a digital river company.
Chuck
Summitville, Indiana
U.S.A.
1 Updates & Rebuttals
Malefactor
Williamston,South Carolina,
United States of America
You sure you're not just an idiot?
#2Consumer Comment
Wed, March 31, 2010
What in the world is so difficult about configuring AVG? The default settings from your initial installation work great at keeping your protected. There isn't really much to configure unless you want to change the way it alerts you or set scheduled scans. Both of which are intuitive and easy.
And your ISP doesn't have a thing to do with configuring AVG. They provide you Internet service, not fix your computer or configure third-party software. The only way your ISP could have had anything to do with AVG is if they were offering you Virus protection using AVG, in which case you wouldn't have to install or configure it anyway.
I've used AVG for years on my own computer as well as on client's computers and I've never had trouble "configuring" it. And if I did, I would call AVG, not my ISP. That's like calling an electrician to unstop your toilet... you call the plumber.
This sounds very fishy. Either this is a flat out lie, or this guy just wanted his money back but didn't really have trouble with the product, or perhaps he's just a moron. It's gotta be one of them though...