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  • Report:  #1449466

Complaint Review: AVILA

AVILA Offered free sample, charged exhorbitant price per fine print 15 days later Internet

  • Reported By:
    Ken — Brevard United States
  • Submitted:
    Thu, June 28, 2018
  • Updated:
    Thu, June 28, 2018

Free sample offered.  Credit card billed $200.  Called to cancel, got confirmation #.  AVILA offered 80% off to reinstate.  Credit card billing remained because cancellation was beyond small print 14 days.  Credit card customer service "Henry" requested courtesy refund, got 35% from AVILA's Torre's supervisor.  Paid credit card balance.

Also called to cancel Firming Moisturizer on the day of order, received anyway, and was included in $200.  Had no cancellation number or contact, so no other action was taken.

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