Complaint Review: Avis Budget Group

Had a tire breakdown/failure while on the road and was advised by their roadside to pay for the tires and get pics and receipts and I would be reimbursed. For 2 weeks I have been getting the run around. Now instead of reimbursing me they have charged me for the tires I already paid for and everytime I call I get a constant run around. Every department says it's another departments issue. Got passed by customer service to Alex(would not give his title but he is corporate)and he did help us a little but also gave us a bad attitude and then passed us along as well. Customer service says roadside has to approve the refund and roadaide says is a customer service issue. Someone did something as they have now charged me for something I paid for.