AVOID Internic Moving Services - Euro-Trans INTL - Auto-Logistcs - Promovers2000 Ripoff on contract demanding more money to deliver household goods no contact after taking the house requires YOU to do all the work Hollywood Canada Florida and Canada
Euro-Trans aka Internic Movng services is a rip-off company who promised for months to take care of my household goods once it left the USA headed for Europe.
I interviewed them for four months. They said my goods would arrive at my house in Germany in 23 days and that they had experience in military moves, so the customs agreement and SOFA status would not be a problem. Once I decided to use them as the broker I began getting phone calls from all the small companies that were handling the goods. I had to manage the whole affair, not Euro-trans as I was paying them to do. Then on the day of the move once the container was loaded Euro-trans called to get the title for the car being shipped to clear the customs -- a little late! We arrived in Germany Jan. 1 expecting to hear soon from Jack Monier, the president of Euro-trans, that our goods were safely on the way. We did not hear from him for a MONTH.
We tried to call long distance, email, call the other companies, everything, but he would not respond. Finally we got an email from him that stated our good would arrive on Feb. 23. That is all he said. Then on Feb. 23 the port authority from ANTWERP, BELGIUM called and said our goods were ready for clearance, but it is ILLEGAL to clear goods in one country and send them to another! So we had to find a German mover in Germany who would be willing to go to Belgium and supervise the container moving from Belgium to Germany and then clear it and then unload it at our house.
Meanwhile the goods collected charges while sitting on the port for two weeks. All these charges were port and moving charges that our contract clearly states Euro-Trans will pay for, however Jack Monier refuses to pay. So if I really wanted to sleep on a bed and sit in a chair after being in an empty house with two toddlers after 2 1/2 months then I'd have to pay a total of $1600 over the original amount paid to Jack. The packing company would not give us the inventory sheets when they did pack (somthing about customs and moving overseas); however the customs officer demanded the list before the goods could be cleared, and Jack would not send them the inventory list.
Finally we contacted the packers and got the list. Once the movers came to the door they unloaded the truck, and I had to beg them to help put beds together even though the contract states that they would unload, unwrap, and unpack everything. We also had a lot of damage, but Jack stated the packing company is responsible for that and I would need to contact them even though we paid Jack insurance money.
Susanne
APO
U.S.A.
4 Updates & Rebuttals
S
APO,New York,
U.S.A.
More False Statements from Internic
#5REBUTTAL Owner of company
Thu, May 13, 2004
The Davis' knew it would be 23 days from the home to the port in Antwerp so why did it take an extra 45 days from the Antwerp port to the German home to be unpacked? Clearing the customs in Belgium and then moving them to a German home is illegal either way. This was brought to the attention by the agents in Belgium and Germany who actually do have experience in moving across borders. Mr Davis never said he wanted to change ports; he told Internic in the very beginning that he was moving to Germany. The address to ship to is on the contract. It sound like Internic is trying to prove themselves right when it's all written down very clearly in the contract. Why did the port authority and the other agents have to contact the Davis' about their goods during the process and after the arrival? Why did the Davis' have to front more money after it was all paid up, and the contract stated was was to be expected?
Jack Monier
Hollywood,Florida,
U.S.A.
TO ANSWER BACK TO THE ALLEGATIONS
#5REBUTTAL Owner of company
Wed, May 12, 2004
Well to complete this rebuttal and to put an end to that story, The 23 days transit that the client mentionned was on the contract for the transit from port to port, this is the sailing time of the vessel.
Of course by packing, loading moving the container to the port it took some time. Again there were no delay from the moment we took charge of the container.
The only delay was occured by the client that wanted to change the clearance for taxation purpose. We never had any intention to move the goods to Belgium like the client said. The container did transit via Belgium as a logistic purpose for the sailing.
Most of the traffic in Europe transit true the main ports of Antwerp, Le Havre and Bremerhaven. We then truck most of the shipments by either rails or trucks to the final destination city and country.
From the moment that Mr. Davies asked us to divert the container it was too late. Now for SOFA, we never mentionned that we knew about SOFA, actually the millitary have their own moving companies that they deal with.
We were not advice by the client of any restrictions problems in the taxation or else. We do feel sorry for the client for the inconveniences that they may have encounter but we do not feel any of the situation are of our responsability.
Susanne
APO,Europe,
Germany
Internic defaulted on it. The initial report is not inaccurate.
#5Author of original report
Sun, May 09, 2004
The contract between the Davis' and Internic state that the shipment will be delivered within 23 days--that is a fact. It took 2 1/2 months to deliver. The contract also states that the goods were to be delivered to Germany, not Belgium. During the interviews with Internic they stated several times that they were familiar with the SOFA status and had moved military before. Since the Davis' are not brokers they would not know how to clear customs between countries. This is somthing the broker should have figured out beforehand. They should have known that military moves are different as far as customs go. They NEVER mentioned for the Davis' to pay for customs. It was stated in the contract how much the FINAL price would be and that included ALL PORT FEES. Internic defaulted on it and stated that it wasn't their responsibility. The initial report is not inaccurate.
Jack Monier
Hollywood,Florida,
U.S.A.
FALSE ACCUSATION
#5REBUTTAL Owner of company
Thu, May 06, 2004
The comments of that client are false and was probably done under the stress of the move. The main problem in that shipment was that Derek Davies the husband of Susan davies told us once the vessel left that he needed the shipment to be cleared at the port of Bremerhaven, Germany instead of Antwerp. He told us that he wanted to save taxation at custom because he was in the military and in that way it would be best for him. Unfortunately the shipment had left and it was impossible to divert the vessel. We consider that we have provided a very good service and a very affordable price for their move. All the accusations are exagerated. There were no delays from the moment that the shipment was picked up and transported. However, Derek Davies and especialy his wife were calling extensively to our office. Seemed to be very insecure people. They are claiming damages in this report but they never mentionned anything to us. We have no records that they had any damages or anything else to that matter.
Euro transport