Complaint Review: Avoir Skin

I was online on a acting website that I regularly use and a survery popped up offering a gift to complete the survey.  I completed the survey and was offered the choice of 3 prizes, I chose Avoir Skin serum and was asked to complete a form giving my email, telephone and address for delivery as well as my credit card details to recieve the gift for $1.95 when the product was worth $99!  

I received a receipt from Avoir Skin for $1.95 on September 23, 2014 and the product came in the post but on going through my credit statement a month later, I noticed a charge of $98.73 had also been taken on my account on October 7, 2014.  I rang my credit card company and they told me to ring Avoir Skin and take it up with them.  

I called Avoir Skin and they said that I had signed up to their skin trial and hadn't cancelled within 14 days.  I said that I hadn't signed up to anything and had never visited their website; I had be given a gift of their product for completing an online survey.  Avoir Skin said that in giving my address, email and telephone, I had agreed to sign up for their trial and accepted their terms and conditions. They flatly refused to acknowledge that I had ever been offered a gift and said that it was my fault that I hadn't read the terms and conditions.  Avoir Skin AKA Radiant Skin know full well that they are tricking people into signing up to a trial by saying they are offering a gift and these companies and any of their products should be avoided.  

Avoir Skin reluctantly gave me a 35% refund of $34.56 which they told me they were under no obligation to give and I closed the account (not that I'd known I even had an account with them).