AVOYA TRAVEL Bait and swith tactics rips of customers vista California
Diane BOWERS promised me a $600 onboard credit. It was on my confirmation and when I get on the ship there is no onboard credit. I called them and was tolf there was nothing they could do to help and Diane Bowers never called me back. I complained to customer service Asario? Rosario and she said she would contact Diane Bowers. I never received a call back and was never reimbursed.
I would never book with them again. There agents are all independent contractors, so I realized the reason Diane never called me back is because Rosario? (customer service) could not help me and Diane Bowers would have to pay for the onboard credit.
I have a PLATINUM AMEX and am supposed to get amenities as a member, AVOYA en=ven advertises the amenities for AMEX members. So if AVOYA is advertising an onboard credit with my cruise why do I have to chase my onboard credit with Diane Bowers?
Diane Bowers has never called us back
2 Updates & Rebuttals
dbower
United States of AmericaNo Response from Anonymous Complainant
#3REBUTTAL Owner of company
Tue, June 28, 2016
If you truly are a client of mine and you did not get what I promised, why won't you reach out to me? Every client has my telephone number and email. You are obviously NOT a client!
diane bower
United States of AmericaUnaware of problems
#3REBUTTAL Individual responds
Wed, June 15, 2016
Can you please contact me directly if you have the correct travel agent. My name is Diane Bower. I was not made aware of any issues with any clients, so I have no way of fixing it if there is something that needs to be corrected. My direct number is 800-859-1106 and please please please state your name so I am aware of who is calling if you leave a voicemail.