AWHR Awful Customer Service - When I was selling my house I called to get the buyout information and it has taken 3 days so far and no response. buffalo grove Illinois
This has always been a bad comapny to deal with. I leased a conversion burner for 16 years. As I am getting ready to sell my house I called for a buyout number so I can transfer the appliance free and clear to the new owners. I have been waiting 3 days for this one number. Today I have called every hour to get this amount from them. They keep saying they have no control over the 3rd party that has to give them the final amount.
I asked when I might have the buyout number. Noone can give me an answer. They claim that it is not their fault. I say that I contracted with AWHR and while they can delegate the authority to a 3rd party, they can't delegate the RESPONSIBILITY that they have to me. They should be able to get the simple amount back to me in a timely fashion. Three business days is unreasonable.