Complaint Review: Azani Medical Spa

This place was awful. I went for two laser hair removal treatments and then got pregnant and my doctor told me to discontinue treatments. Getting a refund for the remaining treatments was like pulling teeth. Never did I sign anything that said they offered no refunds. When I asked for one they simply said it was against their (arbitrary) policy. Unfortunately it is against my personal "policy" to give greedy companies money for services I am unable to use.

The "spa director" was seriously rude and very quickly crossed the line into condescending and combative during our phone conversation. You know the line. When you are trying to have a civil disagreement with someone and then they just throw civility out the window. Well she did that immediately. She kept using my name the way a Kindergarten teacher might to one of her naughty students ("Kristin, as we have already explained to you, we will not be issuing you a refund.")

In the end they did in fact refund my money when I disputed the charge with American Express but only after months, lots of unpleasantness, and the credit card company getting involved. They really could have saved themselves a lot of ill will if they had not been so unreasonable right out of the gate. Do yourself a favor and find somewhere else to bring your business or if you do go here DON'T PAY UPFRONT FOR A PACKAGE. Once they have their hands on your money they don't care an iota for customer service.