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  • Report:  #1193749

Complaint Review: B&H Photo Video

B&H Photo Video http://www.bhphotovideo.com DO NOT BE DECEIVED BY 'SPECIAL ORDER'. IT MEANS OUT OF STOCK AND IT'S NON-REFUNDABLE/RETURNABLE LOS ANGELES Internet

  • Reported By:
    twinkle — molokai Hawaii
  • Submitted:
    Mon, December 08, 2014
  • Updated:
    Mon, December 08, 2014

I ordered/paid for a video splitter on Nov 14, 2014 which has been over 4+weeks and still has not been delivered. B&H has it under the disguise of 'Special Order'.  So, it is not returnable and non-refundable.  But really 'Specai Order' means 'OUT OF STOCK'.  So, if you're a professional videographer go somewhere else if you need this in a hurry.

1 Updates & Rebuttals


Henry

New York,
New York,

B&H replies

#2UPDATE Employee ..inside information

Mon, December 08, 2014

Thank you for your order and this feedback. We regret your dissatisfaction. When you ordered, ws specifically informed you the item you ordered was not in stock saying, "This is a special order item and is non-cancelable and non-returnable. Est. arrival at B&H is 7-10 business days (subject to availability). Your order will be charged at time of shipment."

As a courtesy the order has been cancelled.

 -- Henry Posner / B&H Photo-Video

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