Complaint Review: B&H Photo Video

We’ve purchased cameras, printers and computers from B&H for years.  We’re a small business that takes pride in our service level to clients and appreciate it when we experience the same in a vendor.  When we needed help on a recent order, we encountered an arrogant chat representative and no assistance at all.  Was it the holidays?  The delivery system was underwhelming.  After the poorly packaged order arrived, we made subsequent inquiries to the Customer Service team but never dealt with the same person twice.  One order has yet to arrive and we do not believe Customer Service can even track what happened. Each representative is so uninformed and unattached to any data that we’ve given up trying to make any inquiry.  We hope we receive the last of our shipment and that it arrives intact.  B&H Customer Service is lip service only.

Once upon a time, B&H seemed eager to serve photographers and artists and small companies.  They’ve gotten so big now, so much larger than many of their customers that they can roll over on you in their sleep. Sadly, this NY operation is no-star service operation gunning for more volume.  Cannot recommend.  Do yourself a favor and stay away.  Avoid the headache.  Rating: 1 of a scale of 10